Most in‑stock items can be delivered within two to three days of placing your order. Special‑order pieces or custom furniture may take longer (up to eight weeks) because they are built to order. If you need a more exact window, check the estimated delivery date displayed at checkout or contact our customer care team.

We provide standard curbside delivery and white‑glove delivery.

Standard Delivery

Our standard service brings your piece to the “first dry area” of your home - think garage, lobby, or other covered entry point. This option does not include inside placement, assembly or debris removal. A signature is required upon delivery (excludes UPS or small‑parcel shipments). Expected delivery time is typically 1–3 weeks in Canada and the US.

White Glove Delivery

For a more seamless experience, our White Glove service includes a scheduled appointment, careful placement inside your home (up to one flight of stairs), assembly, and removal of large packaging materials. If you might return an item, please request to keep the packaging. This service does not include wall‑mount installation for French cleat–mounted products or installation of light fixtures. Transit time is approximately 1–3 weeks in Canada and the US.

At this time we only ship within the continental United States. We cannot ship internationally, but we can help you locate a local store if you are outside our delivery area.

Yes. Once your order ships, you’ll receive an email confirmation with a tracking link.

We accept major credit cards (Visa, MasterCard, American Express and Discover) and financing through our partner programs. For orders where the billing and shipping addresses differ, we may ask for additional verification.

Yes. Financing options are available on qualifying purchases through our financing partners.

Sales tax is calculated based on current state and local tax rates for your shipping destination. If you’re purchasing from a state where we don’t have a tax obligation, you may be responsible for paying use tax directly to your state.

We want you to feel delighted with every purchase. If you’re not satisfied, please reach out using the contact form on our Contact Us page, and we’ll guide you through the return process.

Eligibility:

• Items must be returned in their original packaging and in like‑new condition. Products showing signs of wear, damage, or modification (scratches, stains, etc.) cannot be accepted.
• Shipping charges (Standard or White Glove) from your original order are non‑refundable once the carrier has provided those services.

Return options:

• Self‑arranged return (outside our fulfillment area): You’re welcome to return items on your own. Simply arrange shipping back to us; all associated costs are the responsibility of the customer.
• Assisted return (limited availability within fulfillment area): For customers in our fulfillment area, we offer curbside pickup. The cost equivalent to the original standard shipping fee will be deducted from your refund, and any additional services may incur extra fees. Please contact us to confirm if your address qualifies.

Timing & refunds:

• Returned products must reach our warehouse within 30 days of delivery or pick‑up.
• Once we receive your return in good condition, we will process your refund to the original payment method.
• Please mark your order number clearly on all boxes to expedite processing.
• If the original payment method is no longer available, we will issue store credit equal to your refund amount.

Exceptions:

• Custom orders, items marked as Final Sale, and parts orders cannot be returned or refunded.
• “Final Sale” items are excluded from our standard warranty coverage.

Please inspect your item at the time of delivery. If you notice any damage, make a note on the delivery receipt and contact us within three business days. We’ll arrange for a repair, replacement or refund. For white‑glove deliveries, minor defects discovered within three days are also covered.

Clearance, custom or special‑order pieces and mattresses are generally non‑returnable unless they arrive damaged or defective. Opened bedding and items showing signs of use cannot be returned for health and safety reasons.

Absolutely. Every Intro Foris piece is backed by our Limited Warranty, which covers manufacturing defects under normal residential use. We design our furniture to last and stand behind that promise.

Coverage period

• Indoor frames (metal or solid wood) - 5 years: We cover structural failures in the frame or joints for five years from the date of delivery.
• Indoor soft parts and workmanship - 1 year: Details such as threading, piping, buttons, rubber components and glued assemblies are covered for one year.
• Outdoor frames - 3 years: Our outdoor metal frames are covered for three years (two years for select collections).
• Outdoor soft parts and decorative details - 1 year: Piping, rope or fabric accents and glued components on outdoor pieces are covered for one year.
• Please note that outdoor furniture covers themselves are not covered by this warranty.

What we’ll do

If a covered structural component fails within the warranty period, we’ll supply the necessary replacement parts at no cost; allow a lead time of roughly 8–10 weeks. You are responsible for any labour or shipping associated with installing these parts.

For covered issues with soft parts or workmanship, we will reimburse reasonable local repair costs once the repair quote has been approved. Because these repairs are performed by third parties, we cannot guarantee the quality of their work or offer compensation beyond reimbursement of the agreed repair.

What isn’t covered

Our warranty does not extend to finishes or materials such as marble, paint, leather, fabric, foams, plywood, veneers, cushioning, rugs, or glass. Normal wear and tear - including fading, staining, mildew, and compression of cushion fillings - misuse, accidents, exposure to weather on indoor pieces, or damage from animals or natural events are not covered. Complimentary gifts and “Final Sale” items carry no warranty, while electrical components (for lighting or standing desks) are covered for 90 days.

Coverage is non‑transferable and is void if the product is moved outside the mainland US or Canada.

How to submit a claim

If you believe your piece has a manufacturing defect, please contact us via the form on our Contact Us page. Include your order number, a description of the issue, and clear photos or video. Our team will review your claim and guide you through next steps.

Many items require light assembly (for example, attaching legs to a table or bed). Assembly instructions are included with your shipment or available on the product page. If you prefer professional assembly, select white‑glove delivery at checkout.

We strive to accurately represent products, but natural variations in wood grain, fabric dye lots and finishes can occur. Also, lighting and monitor settings may affect how colors appear online.

Some items can be customized. Please check the product description or contact our customer care team for options. Customized pieces may require additional production time and are often non‑returnable.

You can reach us by email, phone or live chat. If you need help with an order, please have your order number ready so we can assist you quickly. We’re available during normal business hours and respond to messages within one business day.